Refund policy
ONWEX Return & Satisfaction Guarantee Policy
At ONWEX, we stand behind the quality of our products. Your satisfaction is our priority.
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a refund.
Return Eligibility
To be eligible for a return:
- The item must be unused or only lightly tested
- The product must be in its original packaging
- Proof of purchase is required
Return Process
To initiate a return, please contact us at onwexusa@gmail.com to receive return instructions. Once approved, ship the item to the address below.
Return Shipping Address
ONWEX USA
4 Kingsley Ave
Gansevoort, NY 12831
United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within a few business days.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will make it right by offering a replacement or full refund.
Non-Returnable Items
Products that have been heavily used or are not in resalable condition may not be eligible for a refund.