Shipping policy
ONWEX Shipping Policy
Thank you for choosing ONWEX. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing Time
All orders are processed within 0–2 business days (Monday–Friday, excluding holidays). Orders placed after business hours or on weekends will be processed the next business day.
Shipping Time
Estimated delivery time within the United States is 2–5 business days after processing, depending on your location.
Shipping Rates
We offer the following shipping options:
- Standard Shipping: Calculated at checkout or flat rate (if applicable)
- Free Shipping: May be available on select orders or promotions
Shipping rates are clearly displayed at checkout before completing your purchase.
Shipping Area
We currently ship within the United States. If you are located outside the U.S., please contact us for availability.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. ONWEX is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Delayed Packages
While we work with reliable carriers, delivery delays may occasionally occur. If your order is significantly delayed or appears lost, please contact us and we will assist in resolving the issue.
Damaged Shipments
If your order arrives damaged, please contact us immediately with photos of the package and product. We will arrange a replacement or refund.